The text analytics industry is experiencing explosive growth, fueled by the ever-increasing volume of textual data generated and the growing need to extract valuable insights. This report digs into the current market size and analyzes historical data and industry trends. Keep reading to get all the details for the text analytics industry in 2024.
Current market size
According to research and industry reports by Mordor Intelligence, the global outlook of the text analytics market is valued at USD 10.49 billion in 2024 and is expected to reach USD 56.24 billion by 2029, growing at a staggering CAGR of 39.90%. Similarly, Market Research Future estimates the market to reach USD 11.91 billion by 2032, reflecting a consistent upward trajectory.
Growth drivers and trends
Several factors are propelling the market forward:
- Surging data volumes: The exponential growth of social media, customer reviews, emails, and other textual data creates a vast pool for analysis.
- Advancements in AI and NLP: Natural language processing (NLP) techniques like sentiment analysis, topic modeling, and entity recognition are becoming more sophisticated, unlocking deeper insights.
- Growing demand for actionable insights: Businesses across industries seek to leverage text analytics for customer feedback analysis, market research, risk management, and more.
- Cloud-based solutions: The rise of cloud-based text analytics platforms makes the technology more accessible and scalable for businesses of all sizes.
Regional breakdowns
The top market trends and growth exhibit regional variations:
- The largest market share is North America due to early adoption and high IT spending.
- Asia Pacific is estimated to grow fastest due to a sizeable tech-savvy population and government initiatives.
- Europe has a mature market with solid regulations driving data privacy and security concerns.
- Latin America, the Middle East, and Africa are in the early stages of adoption but show promising growth potential.
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Future outlook:
The text analytics market is expected to maintain its high growth trajectory, driven by continuous advancements in AI, NLP, and the ever-growing need for data-driven decision-making. Businesses across industries will increasingly adopt text analytics solutions to gain deeper customer understanding, improve operational efficiency, and drive innovation in emerging markets.
Future outlook:
The text analytics market is expected to maintain its high growth trajectory, driven by continuous advancements in AI, NLP, and the ever-growing need for data-driven decision-making. Businesses across industries will increasingly adopt text analytics solutions to gain deeper customer understanding, improve operational efficiency, and drive innovation in emerging markets.

Industry players and market share
The text analytics industry is dynamic, with diverse players vying for market dominance. Analyzing key players, their financial reports, market share statistics, and strategic moves provide valuable insights into the competitive landscape.
Major companies
Here's a profile of some prominent players:
- IBM: Offers Watson Natural Language Understanding, a comprehensive NLP platform, and Watson Knowledge Catalog for data organization.
- SAP: Provides SAP HANA Cloud for data management and SAP Customer Experience for text analysis in customer interactions.
- Microsoft: Offers Azure Text Analytics to deliver sentiment analysis, topic modeling, and entity recognition functionalities.
- Clarabridge: Specializes in customer experience analytics with sentiment analysis, topic identification, and voice of customer solutions.
- SAS Institute: Offers SAS Text Analytics for text mining, sentiment analysis, and entity extraction.
- Google Cloud: Employs Cloud Natural Language API for entity recognition, sentiment analysis, and text classification.
- Amazon Web Services: Provides Amazon Comprehend for sentiment analysis, topic modeling, and entity recognition within the AWS ecosystem.
- Genpact: Focuses on customer service and operational improvement using advanced text analytics capabilities.
- Aylien: Offers a range of APIs for sentiment analysis, entity recognition, and topic modeling with multilingual support.
Market share analysis
Individual market share figures can vary based on methodology and chosen segments. Industry and market research reports may indicate the following:
- IBM, Microsoft, and SAS hold significant market share. IBM is often ranked as a leader due to its extensive NLP solutions and Watson platform.
- Cloud-based vendors like Google Cloud and AWS are gaining traction, driven by their scalability and integration with broader cloud ecosystems.
- Specialist players like Clarabridge and Aylien carve out niches by focusing on specific industries or functionalities.
Mergers, acquisitions, and partnerships:
The industry has witnessed significant consolidation and collaboration:
- IBM acquired Vivisimo in 2012, bolstering its search and text mining capabilities.
- SAP bought KXEN in 2013, adding advanced text analytics to its portfolio.
- Microsoft acquired Fast Search & Transfer in 2008, laying the foundation for Azure Text Analytics.
- Genpact partnered with Google Cloud in 2022, accelerating their shared clients' cloud, data, and analytics modernization journeys.
These initiatives highlight the growing strategic importance of text analytics, financial data, and the drive for industry performance and comprehensive solutions.
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If the bot doesn’t find an answer on the bot flow, it’ll proceed with the search in the AI Knowledge and Training features. The Fallback branch will be triggered now you do not have anything there.
| Feature | Name | Name |
|---|---|---|
| Best for | Businesses prioritizing real-time chat | Companies needing full support suite |
| Pricing | ~$24 per agent/month | ~$55 per agent/month |
| Scalability | High, accumulating business growth | Best for larger organizations |
| Ease of use | Very easy, beginner-friendly | Complex, steeper learning curve |
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