We, Text, Inc. and our affiliate (“Text”, “Company” or “we”) value your privacy and we are committed to safeguarding your personal information and being transparent about the data we collect and how we use it.
Our Privacy Policy applies to all interactions you may have with Text and is intended to help you understand our practices concerning the collection, use, and disclosure of information. We retain the right to amend or update this Privacy Policy at any time. The updated version will be indicated by an updated "Last update" date, and the updated version will take effect immediately as soon as it is accessible.
Please note: It is vital to read and understand our Privacy Policy. By engaging in any form of communication with Text, you acknowledge you have read and understood this Privacy Policy. Should you disagree with our policy, we kindly ask you not to interact with any aspect of our business.
For the purposes of this Privacy Policy, all capitalized terms used but not defined herein shall have their respective meanings in the Terms of Use.
Your privacy is important to us. We're committed to protecting your data and being transparent about how we handle it. Our Privacy Policy covers all your interactions with us and is designed to help you understand how we collect, use, and share information. When you communicate with us in any way, you acknowledge that you've read and understood this Policy. If you disagree with any part of it, you should not interact with us.
Your Global Privacy Rights
No matter where you live, where you reside, where your citizenship lies, or where your data originates from, your interactions with Text are governed by this Privacy Policy and you agree to the data practices described in this policy.
Data We Handle
Scope of Engagements. Information collection and processing occur through various interactions, including but not limited to: (i) Clients using our services via different platforms, e.g. Website, Marketplace, Developer Program, Partner Program, Services API, or any other products, or services we offer (collectively referred to as “Services”), or (ii) Non-Clients connecting with us outside service agreements, like (a) Visitor visiting/navigating our online website (website URL) operated by us (“Website”) or otherwise communicating with us through various communication channels in whatever form, including but not limited to social media channels, phone/e-mail, the chat window on our Website, or giving Feedback and making inquiries or signing up for our marketing communication or our newsletters, and (b) Participant attending events we host. All these interactions are referred to as "Engagements'' within this policy, irrespective of the depth or nature of your association with us.
Roles in Data Handling. This policy applies uniformly to all types of Engagements, whether you visit our Website (as a Visitor), attend an event (as a Participant), or use/access our Services (as a Client). Depending on your Engagements with us (Visitor, Participant, or Client), we act either as: (a) a Data Processor (Service Provider), under our Agreement with you, when you process Client Data that you supply or control through the Services; or (b) Data Controller for Personal Data and attribution information we collect or you share with us outside the Agreement (e.g. Website interactions, events, Feedback submitted directly to us or via integrated services or third party services); and for certain technical or operational information about Services usage or as part of the Services Data. In every case, we process your information in line with this Privacy Policy.
Grounds for Processing. When acting as a Data Controller, signifying that we have authority over the reasons and methods behind processing your data, including Personal Data, we rely on various legal bases for it. These include: (i) Agreement/Your request: to provide the Engagement and to respond to your requests, (ii) Legal Compliance: to adhere to our legal obligations, (iii) Your Consent, and (iv) Legitimate Interests: such as to operate, secure and provide you with our Engagements functionality (e.g. Website, chat window), understand and improve them; support promotion and operational management, maintain the reliability of our systems and related technologies and other Client services and support purposes; and to receive, analyze, and use Feedback and related attribution data, including for marketing/publicity as described below. In such scenarios, we consistently strike a balance between our interests and your privacy rights. As a Data Processor, our relationship is governed by the Agreement with you, which sets out our respective obligations and rights.
Types and Sources of Data. Our Engagements may collect and process your information, including Personal Data, depending on how you interact with us, the choices you make, and the Engagements and features you use. The sources of this information include what you share, our automated systems, and third-party sources and contain both your Personal and Non-Personal Data, including, but not limited to:
Identifiers: Contact information and Services-related details, e.g. your full name, email address, physical address, phone number and IP address, user name, password, technical identifiers and usage data (such as IP address, device and browser information, authentication data and other identifiers you provide, your Authorized-Users’, Guest-Users’ and End-Users’ data you provide us with;
Commercial information: Transactional information, or other purchasing or consuming histories and tendencies, payment data, subscription information and supporting tickets;
Electronic and network activity information: This includes records of your interactions with our Engagements (e.g. Website, chat window on our Website and chat logs, Website history) and other records, e.g. pages visited, links clicked, referring URL, records on how you reached and used our Engagements, performance metrics, start and end times of your interactions and other actions taken on our Engagements and details of such actions;
Device and geolocation: e.g. IP address, operating system, device type, browser details, country preferences, mobile network information, and device phone number, location, usage logs, and your geographic region;
Shared content and contribution data: content you submit in events, social media, community spaces, our Website chat, survey forms, and Feedback used to attribute such contributions publicly, as permitted by the Agreement;
Inferences: Profiles created based on your data reflecting your interests, characteristics, preferences, and demographics.
Some of this information comes from third-party sources (e.g. cookies, web beacons, and other tracking technologies) to help us serve relevant ads and other services to you, as explained further herein. Note that our Privacy Policy does not apply to any third-party sources, their products, or sites that may be displayed to you, or other sites linked to or from our Engagements. Additionally, our Privacy Policy does not address the practices of other entities who advertise our Engagements, and who may use tracking technologies (like cookies, pixel tags, and other technologies) to provide and personalize ads, and you should refer to their respective privacy policies for more.
Sensitive data Caution. When using our Engagements, avoid sharing (or having us send) any sensitive data (like genetic data, biometric data, or health data, as defined by applicable data protection laws and regulations). You acknowledge that we bear no liability whatsoever for such data you provided to us, whether in connection with a data breach or otherwise.